Technical Writer

MetaPhase is supporting a public sector client within the U.S. Department of Homeland Security by managing a Division’s high-level operations. This role involves technical writing, project management, communications development, process improvement, and reporting through PowerPoint, white papers, and other deliverables.

About the role

MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support. This is a mid-level position with growth and development opportunities.

Responsibilities

• Perform a full range of administrative, operations, and support functions within established deadlines.
• Participate in task management workstream for the client, including system management, language refinement and drafting, consolidation, coordination, and reporting.
• Lead or support process documentation and improvement efforts, including evaluating current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures.
• Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations.
• Translate complex concepts and solutions into deliverables such as standard operating procedures, project management plans, guidance documents, PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials.
• Apply strong communication skills to build relationships, connect people, and support team members.

Requirements

• Minimum of 4 years’ experience working with organizations on administrative and communications teams.
• Experience with Business Operations teams and functions, particularly related to audits and internal controls, is desired.
• Excellent written, stakeholder engagement, and verbal communication skills.
• Ability to deliver high-quality documentation with strict attention to detail.
• Aptitude for creativity, innovation, analysis, process improvement, and problem-solving.
• Ability to convey complex concepts simplistically using Microsoft Office Suite products (Word, PowerPoint, Excel, Visio).
• Familiarity with SharePoint.
• Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired.
• U.S. Citizenship required (no exceptions).

Qualifications

• Minimum Bachelor’s degree in political science, business administration, public policy, public affairs, communications, English, journalism, creative writing, or a related field.

Work Location

Indianapolis, IN or Washington, D.C. (hybrid schedule with telework and in-office requirements).

Travel

Infrequent (less than 10%).

Clearance

This position requires a CBP Public Trust clearance.

Pay

A reasonable estimate of the current range for this role in the U.S. is $70,000 - $80,000.

About MetaPhase Consulting

MetaPhase Consulting prioritizes employees and culture, recognized as one of the fastest-growing and most impactful consultancies in the nation. Awards include:

• Inc 5000 Fastest Growing Company (2020–2025)
• Washington Technology Fast 50 Award (2020, 2021)
• Financial Times America's Fastest Growing Companies (2021–2023, 2025, 2026)
• USA TODAY Top Workplaces (2022–2025)
• Washington Post Best Places to Work (2022–2025)
• Washington’s Business Journal’s Best Places to Work (2021, 2022)
• Virginia Businesses Best Place to Work (2021–2025)
• Northern Virginia Technology Council Top 100 Technology Firms (2020)
• Moxie Award Finalist (2021, 2023–2025)
• SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue, 2022)
• FedHealth IT and G2XChange Women in Leadership Awards (Beth Angerman, 2022)
• George Mason University Prominent Patriots in Business (Fred Costa, 2022)
• TiE DC Capital ELITE Award (2023–2025)
• Elev8 Engage GovCon Finalist (2023, 2024)
• Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million (2023)
• Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist (2024)
• Consulting Magazine Tech Innovator (2025)
• Northern Virginia Technology Council Tech100 Company (2026)
• FORUM Innovation Awards – ChallengeAI (Brian Funk, CTO, 2026)
• FORUM Disruptive Tech Change Agent (Brian Funk, CTO, 2026)
• Orange Slices Elev8[X] Finalist (2026)