Technical Writer

At Landis+Gyr, we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024 and a presence in over 30 countries, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our global team of about 3,300 professionals shapes the digital energy era by developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights.

About the role

As a Technical Writer, you will develop and maintain content and documentation for Landis+Gyr products, including user guides, installation manuals, quick start guides, and release notes for both written and online content.

Responsibilities

• Work closely with product managers and subject matter experts (SMEs) to produce and maintain complete and accurate technical documentation using Adobe Structured FrameMaker, Adobe Illustrator, Adobe Photoshop, and Microsoft Office Suite for PC platforms, both independently and within a team environment.
• Create high-quality, detailed content that is easy for customers to understand using Adobe Technical Communication Suite products.
• Develop day-to-day alert and bulletin documentation for timely release and publication to address emergent and non-urgent issues.
• Create illustrations and graphics (vector- and raster-based) for technical documentation using Adobe Creative Suite products.
• Design and develop templates for technical documents using Adobe Structured FrameMaker.
• Edit manuals and other technical documentation created by other technical writers.
• Obtain scope, content, and schedule of desired end-product documentation and develop plans and milestones to achieve successful releases.
• Critically examine documentation at all stages in the writing process from a customer standpoint and identify any bugs, inconsistencies, or problems before final system release.
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines.
• Support and adhere to the company’s core values, Code of Conduct, and Ethics Policy.
• Represent the company in a positive, professional manner when working with both internal and external customers.
• Perform other duties or responsibilities as assigned or required.

Requirements

• Bachelor’s degree in Technical Communications, Electrical or Electronic Engineering/Technology, or a related field.
• 3-5 years of experience writing technical publications, software, and hardware applications.
• Experience with Adobe Creative Suite and Adobe Technical Communication Suite.
• Experience with Microsoft Office, Outlook, SharePoint, and other industry-standard applications.
• Experience working with Subject Matter Experts (SMEs) to obtain technical content needed to complete documentation.
• Experience with DITA and/or XML authoring tools.
• Understanding of utility operations (preferred).

Skills

• Ability to understand and communicate complex technology in a user-friendly manner.
• Strong verbal and written communication skills across multiple areas of the business.
• Collaborative spirit with a proven history of successfully managing large projects and working with SMEs.
• Strong ability, willingness, aptitude, and desire to learn.
• Ability to meet deadlines in a fast-paced, detail-oriented environment.
• Willingness and aptitude for engaging with documentation from a customer perspective to improve usability and accessibility.

Working Conditions

• Typical indoor office environment with the majority of time spent sitting and working on a computer using a keyboard, mouse, and monitor.
• Occasional use of other devices such as phone, copier/printer/fax.
• Required to stand, walk, crouch, or handle objects; lift and/or move up to 10 pounds.
• Ability to sit and view a computer screen for long periods of time.
• Ability to see, hear, and speak in English.
• Reasonable accommodation provided for individuals with disabilities to perform essential functions.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life insurance and a 401(k)-retirement plan with a generous company match incentive.
• Three weeks of Paid Time Off (PTO) and eleven paid holidays.
• Tuition reimbursement program.
• Optional pet insurance and supplemental medical coverage.
• Additional perks to support health, wellness, and enrichment of team members.

Pay

Pay is in the range of $76,400 - $92,000 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on qualifications, years of relevant experience, skills, education, and certifications.