Technical Writer

Research Technologies partners with researchers across Indiana University (IU) and the national research community to provide advanced computing infrastructure, research software, and technical expertise that accelerate discovery. This position works closely with the Jetstream2 team, which develops and operates one of the National Science Foundation's premier academic cloud computing platforms. Jetstream2 enables researchers, educators, and students across the United States to access scalable, on-demand cloud resources that support data-intensive research, artificial intelligence, classroom instruction, and scientific collaboration.

About the Role

• National Research Cloud: Develop and support Jetstream2, a flexible cloud computing platform that provides researchers with on-demand virtual machines, storage, and specialized computing resources.
• Research Enablement: Help researchers leverage cloud technologies to accelerate discovery, improve reproducibility, and support data-intensive and computational research.
• Technical Documentation and Communication: Create clear, accurate documentation that helps researchers, system administrators, developers, and campus partners effectively use and contribute to our services.
• Open Science and Collaboration: Work with universities, national cyberinfrastructure organizations, and funding agencies to advance research computing and broaden access to cutting-edge technology.
• Innovation and Service: Continuously evaluate and implement emerging technologies to provide reliable, secure, and scalable research infrastructure for a diverse scientific community.

Responsibilities

• Work with key stakeholders to determine needs, review proposal requirements, organize and create assignments, and ensure adherence to deadlines.
• Write and prepare various technical documents such as research/grant proposals and applications for submission to funding and regulatory agencies, including writing and/or editing ideas, abstracts, protocols and consents, study reports and appendices, or other regulatory documents.
• Contribute to overall project management and cross-functional working groups to facilitate development and finalization of assigned documents.
• Ensure quality and consistency among formatting and style; collect information on reported problems regarding consistency and/or clarity in proposals and manuscripts; amend proposals as needed/required; maintain version control for all documents.
• Contribute to and participate in meetings with various research groups within the department; communicate with writing project stakeholders; ensure coordination of communication between stakeholders and support overall collaboration among stakeholders.
• Prioritize writing projects and provide a tracking mechanism on requests, including estimated timelines, projects in progress, estimated completion dates, and duration of projects; follow standard procedures and processes for optimal workflow of requests and projects.
• Develop print and/or online publications or public presentations of results from research by applying critical thinking to acquired scientific and medical knowledge.
• Provide expertise on regulatory requirements and ensure assigned documents are produced in accordance with such guidance and relevant internal metrics; provide suggestions for process improvements and may provide guidance/oversight to hourly employees.

Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Qualifications

• Bachelor's degree (preferably in English or a related field)
• 2 years in technical writing or a related field

Skills

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast-paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Why Our Team Is Exciting To Work With

The Jetstream2 team supports thousands of researchers nationwide who are tackling some of today's most important scientific and societal challenges. As a member of the team, you will collaborate with cloud engineers, research facilitators, software developers, and scientists to create documentation that makes powerful technologies accessible to a broad audience. This position is ideal for someone who enjoys translating complex technical concepts into clear, user-focused content and contributing to nationally recognized cyberinfrastructure, offering the opportunity to make a meaningful impact.

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.