TECHNICAL WRITER

This is an unpaid internship lasting 6 to 9 months, with the possibility of a full-time position based on performance, job requirements, and availability. Reports to Adrian Delancy, Technology. Location: Chicago, Illinois.

About the role

We are searching for a Technical Writer who will write code documentation and instruction manuals for both technical and non-technical audiences. Strong communication and interpersonal skills are critical to success in this role.

Who We Are

Our team's digital inventiveness and mobile location expertise create brand stories that produce results. We are seasoned professionals with experience in marketing, technology, mobile, and beyond. Our skills include micro-fencing, mobile strategy, and data analytics.

Responsibilities

• Work with department managers to gather information to develop and write instruction manuals.
• Identify and recommend improvements to current documentation templates and processes to enhance quality and timely delivery.
• Coordinate and follow up on the progress of submitted documentation.
• Perform other duties as assigned.

Requirements

• Graduated or currently enrolled in a Bachelor’s degree in Computer Science or a related field.
• Excellent writing and editing skills.
• Detail-oriented, organized, and deadline-driven.
• Clear, precise, and compelling writing skills.
• Able to effectively communicate.
• Experience using Microsoft Office tools to create documentation.
• Previous software development experience.
• Understanding of the systems development life cycle.

Preferred Qualifications

• Proven experience in technical writing, preferably in the technology or software industry.
• Strong proficiency in writing clear, concise, and comprehensive technical documentation, including user manuals, technical specifications, and API documentation.
• Familiarity with industry-standard documentation tools such as Adobe FrameMaker, MadCap Flare, or Microsoft Word.
• Experience working collaboratively with cross-functional teams, including software engineers, product managers, and quality assurance testers.
• Ability to quickly grasp complex technical concepts and communicate them effectively to a non-technical audience.
• Excellent organizational skills with the ability to manage multiple documentation projects simultaneously and meet tight deadlines.