Technical Writer
About the role
The Technical Writer develops and publishes technical support information used by internal support employees, dealership technicians, and customers to use, maintain, and repair Harley‑Davidson motorcycles and related products. Technical accuracy and on‑time delivery of these materials are critical for customer and stakeholder satisfaction. The role operates within the department’s XML publishing environment, coordinates tasks and deadlines with stakeholders, and works with Developmental Service Engineering to develop and validate technical content. The writer composes clear, concise procedures that conform to internal style, terminology, and translation standards and coordinates the development of supporting figures/illustrations.
Location: JUNEAU. Onsite. Full‑time.
Responsibilities
- Research product changes using various engineering information systems including change notices, bills of materials, CAD models and part/assembly drawings.
- Collaborate with Developmental Service Engineering to develop and validate technical content used to maintain and repair motorcycles.
- Support the collective timing goals for product launch activities.
- Arbitrate stakeholder input as part of the review process to achieve timely results.
- Compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations.
Requirements
Education: High School Diploma or Equivalent required. Associate's degree in Technical Communication, Communication, Journalism, Engineering, Digital Publishing, or a related field preferred.
Must be currently authorized to work in the United States.
Qualifications
Experience: Typically requires a minimum of 5 years of related experience. Requires a minimum of 2 years’ experience writing technical procedures related to mechanical products.
Skills
- High level of computer‑based publishing aptitude including XML (or HTML) publishing of technical content.
- Proficient in file management as well as MS Office, Adobe Illustrator, and Adobe Acrobat software.
- Excellent organizational skills and ability to work with changing priorities and deadlines.
- Basic mechanical ability including knowledge and safe use of hand tools to disassemble and assemble motorcycles, parts, accessories, and electrical systems.