Technical Writer

Department: Technical Training and Documentation. FLSA Status: Exempt. Reports to: Director, Technical Training and Documentation.

About the role

The Technical Writer will create and manage comprehensive product documentation to ensure standardization and support project-specific requirements across various departments.

Responsibilities

• Collaborate with engineers to gather data for technical manuals.
• Maintain and update boilerplate templates for product documentation.
• Develop product manuals, including images, following best practices.
• Create visual content (line drawings/photos) using CAD or illustration software.
• Produce clear work instructions for assembly processes.
• Ensure timely completion of documentation with high accuracy and attention to detail.
• Uphold document control practices to prevent conflicting information.
• Present information consistently with the company’s brand identity.
• Verify technical accuracy and adherence to grammar standards, including Simplified Technical English.
• Other duties as assigned.

Qualifications

Required:

• Bachelor’s degree in Technical Communication, English, Engineering, or a related field.
• Proven experience as a technical writer, preferably in a manufacturing or engineering environment.
• Strong understanding of manufacturing processes and terminology.
• Ability to read and interpret technical drawings to the degree required for effective integration of information in the technical writing process.
• Excellent writing, editing, and proofreading skills.
• Proficient in technical writing tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Microsoft Word).
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Preferred:

• Experience with Lean Manufacturing or Six Sigma methodologies.
• Familiarity with regulatory standards (e.g., ISO, OSHA).
• Ability to create and edit visual content (e.g., CAD drawings, infographics).

Certificates, Licenses, and Registrations:

• Valid driver’s license, ability to work in North American countries.
• A valid passport (or the ability to obtain one) is required, as is the ability to obtain visas to visit foreign countries.

Work Environment

The work environment is a combination of normal office environment and manufacturing shop. Time will be spent in both locations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel

This position requires limited business travel by airplane, car, and/or train and public transportation. Overnight travel is estimated as less than 2% of the time.