Technical Writer

About the role

Our Mission: We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us: Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives. Contiem headquarters is located in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary: Contiem is seeking a Technical Writer with API experience to develop and maintain documentation for our clients. The ideal candidate has worked on a variety of projects, enjoys applying their expertise to new subject areas, and demonstrates strong writing skills. They thrive in fast-paced environments and can confidently work with clients who have varying standards and expectations.

Responsibilities

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Document API endpoints, request and response schemas, authentication methods, error handling, and integration workflows.
• Work directly with engineers and SMEs to gather technical information and validate documentation accuracy.
• Create and maintain API reference guides, developer portals, release notes, and changelogs.
• Produce tested code samples and implementation examples in common programming languages.
• Develop user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Create step-by-step tutorials, quick start guides, learning paths, and onboarding materials for developers and end users.
• Write project proposals, user test plans, procedural documentation, and technical specifications.
• Edit and improve AI-generated content to ensure technical accuracy, consistency, and usability.
• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Review and update content regularly to reflect product enhancements and system changes.
• Validate API functionality, test endpoints, confirm authentication flows, and verify documentation against actual product behavior.
• Maintain version control and documentation repositories.
• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.
• Coordinate review cycles with SMEs to ensure documentation accuracy and completeness.
• Minimize SME time requirements by researching, drafting, and maintaining documentation.
• Participate in planning sessions, documentation reviews, and product release activities.

Requirements

• U.S. citizenship.
• Bachelor’s degree in technical writing, journalism, communications, or related field.
• 5‑7 years’ experience in technical writing, with technical writing being your primary job function.

Skills

• Proficient in using the following applications: MadCap Flare (or another help authoring tool), Microsoft Suite, Google Workspace, Adobe Creative Cloud, DITA XML, JSON, Markdown, HTML 5.
• Experience supporting e‑commerce, SaaS, developer tools, or technology‑focused organizations