Technical Writer

About the Position

Clinical Architecture is seeking a Technical Writer in the Indianapolis, IN area to join our Documentation team. For this position, we are seeking an experienced software writer to create client documentation (user guides, API documents, install guides, implementation guides, etc.) for existing and new products. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.

Responsibilities

• Work with product SMEs (Software Engineers, Quality Assurance, Product Management, and Marketing) to obtain an in-depth understanding of our product and documentation requirements.
• Develop a working knowledge of Clinical Architecture products to enable the creation of content tailored to both technical and non-technical audiences.
• Define project scope of work based on content analysis and product understanding.
• Organize information and complete writing assignments according to departmental standards.
• Work collaboratively with the Documentation, Video, and Training teams to create education packages.
• Peer review content to help ensure accuracy, consistency, readability, and usability.
• Guide documentation through SME review while ensuring required reviewer approvals.
• Ensure content is delivered with the highest quality to build customer confidence, satisfaction, and trust.

Qualifications and Experience

• 2+ years of experience required.
• College or University degree in Technical Writing or related discipline preferred.
• Madcap Flare and HTML authoring.
• Jira and GitHub experience are a plus.
• Excellent communication skills with experience in software writing.
• Experience working in a fast-paced environment.
• Flexible and responsive to dynamic situations and changing priorities.
• Experience in structuring new documents.
• Team oriented; ability to share and coordinate work among peers.
• Self-motivated and can work independently.
• Knowledge of constructing technical documentation for developers.
• Eager to understand Clinical Architecture products.

Benefits

• Opportunities for learning, development, and growth.
• Experiences that connect you with colleagues.
• A laid-back work environment with thoughtful amenities.
• Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
• Sabbatical opportunities for tenured team members.
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
• Maternity and Parental leave benefits.
• Employer paid Short-term Disability & Long-term Disability.
• Health and Wellness incentives.
• 401k Matching.
• Better workdays.