Technical Writer

Key Responsibilities

• Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides for system and financial processes.
• Develop and edit functional and technical specifications, manuals, reports, and other client deliverables.
• Collect, organize, and analyze technical information from functional, technical, and help desk staff, and translate it into clear guidance.
• Keep documentation current as configurations, processes, and releases change, and version it appropriately.
• Ensure documentation meets Section 508 accessibility requirements.
• Contribute documentation to comprehensive solution packages for new solutions and major enhancements.
• Support recurring status and help desk performance reporting as needed.

Qualifications

• Bachelor's degree in a related field.
• At least 7 years of related experience.
• Demonstrated experience producing procedural and technical documentation for technical or financial systems.
• Strong command of writing mechanics, organization, and documentation tools.
• Ability to pass a federal background investigation and obtain client site access.

Nice to Have

• Documentation experience in Oracle E-Business Suite, Oracle Federal Financials, or other enterprise financial systems.
• Familiarity with federal financial management environments and shared service operations.
• Experience with Section 508 compliance and ServiceNow-managed change control.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance.
• Must be able to pass a federal background investigation.
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available).

Benefits

• Referral Bonus
• (401k) Matching
• Holidays – Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer

• Minority/Female/Veteran/Disability