Technical Writer

About the role

Insurance or life insurance domain/industry experience highly desirable. Develops, maintains, and updates clear, accurate, and user-friendly technical documentation, procedures, and training materials by collaborating with technical teams to support IT systems, end users, and organizational compliance.

Responsibilities

• Write user manuals, installation guides, configuration documents, and troubleshooting guides for software, hardware, and IT systems.
• Document step-by-step procedures for IT operations, maintenance, and support activities (SOPs).
• Convert complex technical concepts into language that is easy for non-technical users to understand.
• Work closely with software developers, analysts, system administrators, engineers, and project managers to gather accurate information.
• Regularly review and update existing documents to reflect software updates, system changes, or new business requirements.
• Produce FAQs, how-to articles, and support documentation that help users resolve common issues independently.
• Prepare functional and technical requirements, specifications, and design documentation for IT projects.
• Edit, proofread, and verify documents for accuracy, consistency, grammar, formatting, and compliance with organizational standards.
• Track revisions, maintain document histories, and ensure users have access to the latest approved versions.
• Create presentations, tutorials, quick-reference guides, and other instructional resources to support user training.
• Prepare and maintain documentation required for regulatory compliance, cybersecurity standards, and internal or external audits.
• Utilize document editing and document management software to produce and organize technical content.

Requirements

• Associate’s degree, bachelor’s degree, or certification in Technical Communication, English, Communications, or a related field; or a minimum of two (2) years of equivalent work-related experience.
• Proven experience creating technical documentation such as user manuals, system documentation, SOPs, API documentation, and knowledge base articles.
• Excellent grammar, spelling, editing, and proofreading abilities, with the capability to present complex information clearly and concisely.
• Understanding of basic IT concepts and terminology, including computer hardware, software applications, networking, databases, cloud computing, and cybersecurity fundamentals.
• Experience using tools such as Microsoft Word, Adobe Acrobat, Confluence, SharePoint, or other documentation and content management systems.
• Ability to gather information from multiple sources, analyze technical data, and accurately document technical processes and procedures.
• Strong focus on accuracy, consistency, formatting, and completeness to produce high-quality technical documentation.
• Ability to work effectively with software developers, analysts, engineers, system administrators, project managers, and other subject matter experts to obtain technical information.
• Ability to manage multiple documentation projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Familiarity with style guides, document control practices, version management, and documentation standards such as Microsoft Manual of Style or the Chicago Manual of Style.
• Ability to understand technical issues, identify information gaps, and develop clear documentation that helps users resolve problems efficiently.
• Willingness to stay current with emerging technologies, documentation best practices, industry standards, and new software tools to maintain relevant and effective documentation.