Technical Writer

Pay rate: $74.79 - $74.79/hr.

About the role

We are seeking a skilled professional to collaborate with colleagues, customers, and stakeholders on projects focused on process enhancement and continuous improvement within the CMR Strategic Operations, GxP Compliance & Technical Operations. This role will emphasize the development of procedural documentation in a GxP environment, ensuring compliance and operational effectiveness, while also producing training materials and job aids. This role will have flexibility to work with other teams within our training and documentation team as needed. Assist with vendor training and oversight as required.

Responsibilities

• Lead a multidisciplinary team of subject matter experts, business process owners, and key stakeholders in the development, revision, enhancement, implementation, and maintenance of process and procedural documentation.
• Plan and manage multiple process development projects simultaneously, ensuring timely delivery of targeted outcomes.
• Create and write content for training programs, including user-friendly training materials and job aids that support process understanding and application.
• Utilize your knowledge of global regulations within a GxP environment to create processes and related documentation that adhere to regulatory requirements, support corporate compliance, and are inspection-ready.
• Contribute to compliance and audit/inspection readiness strategies and plans, ensuring all documentation meets necessary standards.
• Evaluate global procedural documentation against evolving industry and regulatory requirements, audit/inspection findings, and corporate policies; recommend changes as necessary based on feedback, trends, and best practices.

Requirements

• Minimum of a BA or BS required; an advanced degree in a relevant field is desirable. Degree or professional certification in process design or change management is a plus.
• Minimum 7 years of experience in the design and documentation of pharmaceutical business processes and change management required.
• Experience in process training development, delivery, and/or implementation is preferred, including the creation of training content and job aids.
• GxP environment experience required; pharmacovigilance (PV) experience preferred.

Skills

• Project Management: Proven ability to manage multiple projects simultaneously; PMP certification is an advantage.
• Technical Writing: Background in pharmaceutical technical writing and development of Standard Operating Procedures (SOPs) is essential.
• Organizational Skills: Strong organizational abilities, planning, and multitasking skills; capable of prioritizing multiple projects while meeting tight deadlines.
• Adaptability: Ability to work effectively under pressure and adapt to changing situations with attention to detail.
• Technical Proficiency: Proficient in common desktop tools, including MS Word, MS Excel, MS Project, Visio, and PowerPoint. SharePoint, MS Teams, and Forms are a plus. Knowledge and usage of training tools such as Articulate Storyline, Rise, and Synthesia (a plus). Experience with LMS systems and compliance reporting.
• Communication Skills: Strong verbal and written communication skills with an in-depth understanding of pharmaceutical business processes, regulations, guidelines, and industry standards relating to compliance.
• Critical Skills/Experience:
  • Experience in a GxP environment; PV or pharma experience preferred.
  • Experience using common AI tools to optimally improve concise and clear communications.
  • Ability to create training materials and job aids that facilitate process understanding and implementation.
  • Proficiency in using Visio for process mapping and diagram creation.
  • Ability to work on critical initiatives under pressure while maintaining a keen attention to detail.

Pay

The typical base pay for this role across the U.S. is $74.79 - $74.79/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Benefits

• Full-time employees are eligible to select from different benefits packages, which may include:
  • Medical, dental, and vision benefits.
  • Health savings accounts with qualified medical plan enrollment.
  • 10 paid days off, 3 days paid bereavement leave.
  • 401(k) plan participation with employer match.
  • Life and disability insurance.
  • Commuter benefits.
  • Dependent care flexible spending account.
  • Accident insurance, critical illness insurance, hospital indemnity insurance.
  • Accommodations and reimbursement for work travel.
  • Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.