Technical Training & Sales Specialist, North America – Bose Luxury (McIntosh & Sonus faber)
Job Description
The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.
Roles & Responsibilities
Technical Training & Partner Enablement (North America)
- Design and deliver training across product architecture, system design, installation, and calibration
- Execute training via workshops, certifications, and onboarding programs
- Support capability building across dealers, distributors, and integrators
Pre-Sales Technical Support & Client Advisory
- Support system design, product selection, and technical planning
- Engage directly with luxury clients, architects, and consultants
- Translate technical solutions into client-relevant benefits
House of Sound Operations & Experience Support (NYC)
- Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness
- Support and execute technical aspects of client demonstrations and listening sessions
- Partner with Experience Manager to deliver best-in-class demonstrations
- Support technical setup and performance for events, activations, and VIP experiences
System Commissioning, Calibration & Performance Optimization
- Lead system setup, calibration, and optimization
- Support flagship installations and demonstration spaces across North America
- Support pop-ups, events, and temporary brand activations
Post-Sales Technical Support
- Troubleshoot and resolve technical issues
- Support system optimization and upgrades
- Maintain documentation and best practices
Cross-Functional Collaboration
- Partner with Sales, Marketing, and Experience teams
- Support dealer success and project conversion
- Provide field insights for continuous improvement
Experience & Skills
- Strong expertise in high-end audio or AV systems
- Experience with system design, installation, and calibration
- Ability to deliver technical training programs
- Strong troubleshooting and communication skills
- Ability to engage confidently with luxury clients and design professionals
- Experience in luxury or custom installation environments preferred
Key Personal Attributes
- Passion for technical excellence and performance
- Attention to detail and commitment to quality standards
- Strong communication and presentation skills
- Ability to balance hands-on technical work with client-facing responsibilities
- Collaborative mindset across teams
KPIs & Success Metrics
Partner Enablement:
- Training and certification impact
Sales Influence:
- Contribution to project wins
Installation Quality:
- System performance consistency
House of Sound Excellence:
- Readiness, performance, and quality of demonstrations and events
Technical Support:
- Resolution time and partner satisfaction
Compensation
The hiring range for this position in the primary work location of New York, New York is: $94,800-$130,425.
The hiring range for other Bose work locations may vary.
In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.