Technical Sales & Product Specialist

Responsibilities

• Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications.
• Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability.
• Convert customer specifications into clear production instructions.
• Generate quotes and timelines for custom orders.
• Advise clients on material choices, finishes, and design options.
• Provide feedback to customers on production timelines, delays, and technical challenges.
• Ensure all custom orders meet quality standards and customer expectations.
• Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production.
• Input all communications and documents into the CRM system.

Requirements

• Skills that will ensure your success:
• Analytical and curious; asking the 5 W’s
• Dedicated to quality and customer service
• Customer service and phone etiquette
• Detailed and organized
• Time management
• Knowledge of computer software and functions
• Minimum Qualifications & Preferences:
• At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment.
• Must be able to modify and create CAD drawings.
• At least 1 year of Autodesk AutoCAD design experience preferred.
• Familiarity with interpreting technical drawings and specifications.
• At least 1 year of experience using a CRM in a professional setting.
• Able to manage multiple custom orders at different stages.
• Knowledge of the building supply, hardware and/or doors/windows industries.

Benefits

• Generous medical, dental, and vision coverage, including mental health support.
• Roth 401(k) plan with company matching.
• Healthy work-life balance and company-wide celebrations for birthdays and holidays.
• Service awards and growth opportunities through upward mobility.