Technical Sales Engineer/Specialist

About the role

The Technical Sales Engineer/Specialist plays a supporting role in the Engineering and Sales Support Teams. These teams provide pre- and post-sales technical support for complex products, applications, and solutions. This role reports to the Engineered Solution Supervisor of the Water Infrastructure – Transport division.

Responsibilities

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers.
• Aid in preparing detailed product specifications for the development and implementation of customer products/applications/solutions.
• Assist the Engineering Team in researching and gathering data to understand consultancy needs or solve customer problems.
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
• Contribute as a technical consultant in efforts to prepare and review project bid packages.
• Advise the sales team on technical requests and implications related to the project.
• Support the sales team in the quotation creation process for engineered projects.
• Ensure the proposal is technically viable and feasible.
• Work closely with the Engineering Team to prepare and review technical submittals on time and follow up with customer for approval.
• Address customer questions on drawings submitted and ensure compliance with specifications.
• Collaborate with third-party vendors to ensure customer requirements are met.
• Support project managers in providing technical solutions to customers and Engineers.
• Participate in application training for customer service and operations.
• Support the application engineers in conducting application training for customer service and operations.
• Participate in Xylem Watermark volunteer activities.

Qualifications

• Bachelor’s degree in engineering or equivalent experience required.
• 0-2+ years of relevant experience, with Engineer-in-training (EIT) and recent graduates welcome.
• Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
• Willingness and ability to provide superior customer service.
• Strong communication and problem-solving skills, including effective interpersonal skills with customers, coworkers, and management.
• Strong teamwork and organizational skills with the ability to multi-task.
• Proficiency in Microsoft Office products and the use of computer applications.
• Valid driver’s license with acceptable driving record.

Preferred Qualifications

• Mechanical engineering or automation degree.
• Knowledge of mechanical and pumping designs, hydraulics, pneumatics, water flow, diesel, gas, and electric motors.

Benefits

Xylem offers a full benefits package including Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Skills

Basic knowledge of required systems and products including creating and interpreting engineering drawings, production specifications, and testing protocols using CAD, CAM, or CAE systems.

Benefits

Details on benefits are not specified in the job posting.