Technical Sales Engineer/Specialist

About the role

The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure – Transport division.

Responsibilities

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers, while being assisted by Engineering in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
• Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
• Aid in the preparation and review of project bid packages.
• Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.
• Support the project managers in providing technical solutions to the customers and Engineers.
• Participate in Xylem Watermark volunteer activities.

Qualifications

• Bachelor’s degree in engineering or equivalent experience required.
• 0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!

Soft Skills

• Strong communication skills, both written and verbal, with the ability to clearly convey ideas to technical and non-technical audiences.
• Highly organized and detail-oriented, able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Collaborative team player who can build strong working relationships across departments and with external partners.
• Confident and professional presence, with the ability to present information effectively in meetings and customer interactions.
• Solid project management skills, including planning, coordination, and follow-through to ensure successful outcomes.

Core Responsibilities

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Qualifications

• Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
• Willingness and ability to always provide superior customer service.
• Ability to effectively communicate verbally and in writing.
• Strong problem-solving and negotiation skills.
• Effective interpersonal skills with customers, coworkers, and management.
• Strong teamwork and organizational skills with the ability to multi-task.
• Proficiency in Microsoft Office products and the use of computer applications.
• Valid driver’s license with acceptable driving record.

Preferred Qualifications

• Mechanical engineering or automation degree.
• Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

Day In The Life

• Occasional light lifting (10-25 lbs.).
• Job site environment.
• Sitting or standing, reaching, bending, moving about the facility.
• Listening, talking to, and seeing employees and customers on a daily basis.

Work Environment

• Occasional exposure to job site conditions, e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.
• Occasional exposure to shop noise and fumes.
• Standard office environment free of disagreeable elements.

Travel

• Travel as required to fulfill the duties listed above or as required by the Company.

Diversity & Inclusion

• Xylem is committed to fostering an inclusive environment where all employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).
• Xylem is an Equal Employment Opportunity and Affirmative Action workplace.
• Xylem prohibits discrimination, harassment of any kind, and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Benefits

• Full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plans, and additional miscellaneous benefits.

Volunteer Program

We offer the opportunity to participate in our paid Volunteer Program, Xylem Watermark!