Technical Training Instructor

About the role

We are seeking a Service Training Instructor to join our Training and Development team. The position is based out of Anchorage, AK and involves designing, developing, and delivering technical service training to ensure our employees are equipped to provide exceptional customer service and meet organizational standards.

Responsibilities

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
• Design and develop technical service training utilizing a variety of instructional methods and technologies.
• Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
• Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
• Cook up the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
• Attend training and conferences to stay current with the latest industry trends and technology.
• Travel to local and remote locations across our territory based on operational need to provide training.

Requirements

• High school diploma or equivalent.
• Minimum 4-6 years’ experience in a service department or similar work environment.
• Experience in developing and delivering training material is required.
• Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
• Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
• Must possess a valid driver’s license.

Qualifications

• Must have a high school diploma or equivalent.
• At least 4-6 years of relevant experience in a service department or similar work environment.
• Intermediate level skills with Microsoft software including Word, Excel, and PowerPoint.
• Strong organizational skills, goal setting, and attention to detail.
• Excellent verbal and written communication skills.
• Valid driver’s license.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to develop and deliver technical training.
• Effective communication and interpersonal skills.
• Ability to travel to various locations.

Benefits

• Competitive benefits package including a base salary, 401k with company match and profit sharing, paid time off, health insurance, vision insurance, life insurance, disability insurance, employee assistance program, quarterly employee recognition cash program, discounts, and career growth opportunities.

Pay

Base salary is offered.

Schedule

The position requires travel to local and remote locations across the territory based on operational need.

Contact Information

To apply for this unique position, please go to our web site at www.ncmachinery.com. Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.