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Technical Support Engineer - Java/.NET (PST)

New Relic · Vancouver, WA · 3 days ago
RemoteRemoteEngineering$72k–$90k/yrFull-time

About the role

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission.

Responsibilities

  • Solve complex installation, configuration, and data exploration requests for New Relic customers.
  • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience.
  • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS).
  • Collaborate with fellow Support Engineers to creatively and passionately seek customer problems, while honing your technical skills.
  • Identify and suggest solutions for recurring or systemic problems related to Java, .Net, Node, Python, GO, PHP, and Ruby.

Requirements

  • Knowledgeable in troubleshooting programming languages and network essentials.
  • Familiar with AWS and containerization technologies such as Docker and Kubernetes.
  • Experience building, maintaining, and/or testing applications in an enterprise environment.
  • Well-developed troubleshooting skills and ability to get creative when the answer is not obvious.
  • High level of empathy and ability to work with customers even when they are having a bad day.
  • Passion for sharing knowledge and mentoring others.

Qualifications

  • Knowledgeable in troubleshooting programming languages and network essentials.
  • Familiar with AWS and containerization technologies such as Docker and Kubernetes.
  • Experience building, maintaining, and/or testing applications in an enterprise environment.
  • Well-developed troubleshooting skills and ability to get creative when the answer is not obvious.
  • High level of empathy and ability to work with customers even when they are having a bad day.
  • Passion for sharing knowledge and mentoring others.

Skills

  • Java, .Net, Node, Python, GO, PHP.
  • Open Telemetry, Distributed Tracing.
  • AWS, Azure Cloud Certification.
  • Experience with observability tools like New Relic's platform, Logstash, Elastic, AWS Lambda, or Azure Functions.

Benefits

  • Healthcare, dental, vision, parental leave and planning, and mental health benefits.
  • 401(k) plan and match.
  • Flex time-off, 11 paid holidays, volunteer time-off.

Pay

$72,000—$90,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.

Schedule

This opening is for a position working day shift hours of 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours. Working occasional weekend days or holidays may be required on an as-needed basis.

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