Java Application Support Engineer

IDR is seeking a Java Application Support Engineer to join one of our top clients for an opportunity in Indianapolis, IN.

About the role

In this role, you will provide hands-on L2 application and production support for enterprise applications, partnering closely with technical teams and client stakeholders to ensure stable day-to-day operations. This is an excellent opportunity to contribute within a large, complex environment where strong troubleshooting and ITSM process expertise are highly valued.

• Provide hands-on L2 production support for enterprise Java and AngularJS applications during U.S. business hours
• Troubleshoot incidents, perform root-cause analysis, and coordinate technical fixes through resolution
• Use ServiceNow to manage ticket intake, prioritization, escalation, and ITSM workflows
• Partner with development and infrastructure teams to resolve complex production issues and improve application stability
• Communicate clearly with client stakeholders and support a hybrid onsite schedule (approximately 30–50%)

Requirements

• Advanced L2 application/production support experience for enterprise applications
• Advanced Java engineering experience with strong troubleshooting skills
• Advanced AngularJS experience supporting production systems
• Advanced ServiceNow experience, including ITSM ticketing and workflow usage
• Strong ITSM process knowledge, including incident and problem management with client-facing communication skills

Benefits

• Competitive compensation package
• Medical, Vision, and Dental benefits
• Employee Stock Ownership Program
• Dedicated Engagement Manager
• Life Insurance