Application Support Engineer

About the role

We are seeking an Application Support Engineer to partner with product owners in triaging, investigating, and resolving incoming production issues for customer facing applications. This role is focused on troubleshooting application performance and user impacting issues using Datadog.

Responsibilities

• Partner with product owners to triage and troubleshoot production issues.
• Investigate application performance, errors, and system health using Datadog.
• Analyze logs, metrics, and monitoring data to identify root causes and recommend solutions.
• Cook up coordination with cross-functional teams to ensure timely issue resolution.
• Communicate issue status, findings, and recommendations to technical and business stakeholders.
• Maintain organized tracking of incoming issues and support continuous process improvement.

Requirements

• Experience using Datadog for application monitoring, troubleshooting, and production support.
• Strong troubleshooting and root cause analysis skills in a production environment.
• Excellent communication and collaboration skills with technical teams and product owners.
• Hightly organized with the ability to manage multiple priorities and support requests.
• QA testing experience is preferred.
• Familiarity with Amplitude or similar analytics tools is preferred.

Qualifications

• To Be Successful In This Role

Skills

• Experience using Datadog for application monitoring, troubleshooting, and production support.
• Strong troubleshooting and root cause analysis skills in a production environment.
• Excellent communication and collaboration skills with technical teams and product owners.
• Hightly organized with the ability to manage multiple priorities and support requests.
• QA testing experience is preferred.
• Familiarity with Amplitude or similar analytics tools is preferred.

Benefits

• Competitive compensation including profit participation program.
• Comprehensive medical, dental, and vision benefits.
• Basic life and accidental death & dismemberment insurance.
• Matching contributions through 401(k) plan, and CGI share purchase plan.
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service.
• 80 hours of floating holiday leave per year to observe holidays that are important to them.
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws.
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned.
• Learning opportunities and tuition assistance.
• Wellness and Well being programs.

Pay

A reasonable estimate of the current range for this role in the U.S. is $70,800.00 - $156,700.00.

Schedule

This is a fully remote position, with preference given to candidates local to the Atlanta area.