Technical Strategic Resource Engagement Manager - Dallas, TX

About the role

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services, and customer satisfaction. They've helped organizations of all sizes, across industries, find and vet talent, fill skills gaps, and accelerate mission-critical outcomes.

Responsibilities

• Lead, mentor, and manage technical teams to deliver high-quality solutions.
• Oversee the planning, execution, and delivery of technical projects.
• Collaborate with cross-functional teams to align technical strategies with business goals.
• Evaluate and implement new technologies to improve efficiency and performance.
• Manage budgets, timelines, and resources for technical initiatives.
• Ensure compliance with industry standards, security protocols, and best practices.
• Troubleshoot and resolve complex technical issues.
• Manage consultants who have been placed onsite with customers across Service Providers within the US.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with Resource Managers to onboarding new consultants.
• Have a clear understanding of the client’s environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values.
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle - CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required.

Qualifications

• Bachelor’s degree (preferred)
• 5+ years of Technical management experience, preferably in a Professional Services environment and related fields equivalent experience in Computer Science and Engineering.
• Proven experience in a technical leadership or management role.
• Strong understanding of software development, IT infrastructure, or relevant technical domain.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Experience supporting Service Provider customers, strongly preferred.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• 2+years of sales experience.
• Strong communication skills (written, verbal, and presentation).

Preferred Skills

• Experience with Agile or other project management methodologies.
• Familiarity with cloud platforms, DevOps practices, or emerging technologies.
• Strong stakeholder management and negotiation skills.