Strategic Resource Engagement Manager - Charlotte, NC Area

Responsibilities

• Manage consultants who have been placed onsite with customers across Global Financial US.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with RM to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members:
  • Extensions
  • New opportunities
  • Consultant utilization
  • Change order & PO updates
  • Invoicing updates
• Provide the regular reporting to external and internal clients on the following:
  • Project Summary (should include list of resources by project, start and end date)
  • Consultant utilization (should include burn % and costs/resource)
  • Open roles (list of net new roles and any backfills required)
  • Change Orders/POs
• Have a clear understanding of the client’s environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values.
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle - CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Advocate for consultants and customer, when required.

  Qualifications

  • 5+ years of Technical management experience, preferably in a Professional Services environment.
  • Strong knowledge of and proven experience with engagement management/resource management.
  • Experience supporting Global Financial customers.
  • Prior experience in the staffing or recruiting industry.
  • Prior experience managing engineering teams or technical staff in a project execution capacity.
  • Ability to work independently and solve customer-facing problems.
  • 2+ years of sales experience.
  • Strong communication skills (written, verbal, and presentation).
  • Bachelor’s Degree or equivalent experience.

    Benefits

    We offer a comprehensive benefits package to all full-time employees, including:

    • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
    • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
    • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
    • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

      Equal Opportunity Employer

      We are committed to creating an inclusive environment for all employees. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication.