Strategic Engagement Manager
About the role
This role leads the management of high-value or complex client accounts. This role is responsible for strategic planning, client retention, and revenue growth through deep understanding of client needs and business objectives.
Responsibilities
- Lead client relationships for high-value or strategic accounts.
- Own the end-to-end relationship for strategic accounts, acting as a trusted advisor.
- Develop account growth strategies and execute plans.
- Lead quarterly business reviews and strategic planning sessions with clients.
- Identify growth opportunities through upselling, cross-selling, and solution expansion.
- Resolve complex client issues with minimal supervision, leveraging internal resources.
- Analyze market trends and provide insights to clients.
- Collaborate cross-functionally to deliver integrated solutions.
- Mentor junior account managers and contribute to team knowledge sharing.
Requirements
- Typically has Bach. +4 yrs; Masters +2 yrs
- Attends company training and regional training in area of expertise.
- Presents own work to members of department and external consultants and external professional meetings.
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Proven track record of growing accounts and meeting KPIs.
- Excellent leadership and client-facing skills.
- Strong analytical and strategic thinking abilities.
- Demonstrated success in managing complex client relationships and driving growth.
- Strong business acumen and ability to align client needs with company offerings.
- Experience in contract negotiation and renewal processes.
- Excellent presentation and stakeholder management skills.
Qualifications
- Typically has Bach. +4 yrs; Masters +2 yrs
- Attends company training and regional training in area of expertise.
- Presents own work to members of department and external consultants and external professional meetings.
- Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Proven track record of growing accounts and meeting KPIs.
- Excellent leadership and client-facing skills.
- Strong analytical and strategic thinking abilities.
- Demonstrated success in managing complex client relationships and driving growth.
- Strong business acumen and ability to align client needs with company offerings.
- Experience in contract negotiation and renewal processes.
- Excellent presentation and stakeholder management skills.
Skills
- Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
- Leadership and client-facing skills.
- Strategic thinking abilities.
- Business acumen and ability to align client needs with company offerings.
- Contract negotiation and renewal processes.
- Excellent presentation and stakeholder management skills.
Benefits
Not specified.
Pay
Not specified.
Schedule
Not specified.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.