Technical Solutions Specialist

About the role

The Technical Solutions Specialist will work directly with our customers, answering product and industry questions, providing platform training, and resolving technical challenges, to ensure our customers are best positioned to leverage Paperless Parts to streamline their estimating process. In addition to general product knowledge, the Technical Solutions Specialist will specifically focus on developing in-depth knowledge of our P3L (Python-based pricing language) and third party integrations.

Responsibilities

• Serve as Paperless Parts product expert. Learn our product in great detail, such that you are able to assist customers with all aspects of the system.
• Develop in-depth knowledge of Paperless Parts pricing language and third party integrations.
• Able to troubleshoot and configure customer requests.
• Quickly and thoroughly respond to all customer requests, balancing email and phone communication where appropriate.
• Manage a high volume of support cases (often 10+ per day).
• Identify product feedback trends, track enhancement requests for consideration in our product roadmap.
• Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers.
• Go above-and-beyond to help our customers whenever possible.

Requirements

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, MIS, or related field
• Strong skills in a computational environment or programming language (Python, SQL etc.)
• Relevant work, education, or hands-on development experience
• Strong analytical and critical problem-solving skills
• Familiarity with “job shop” manufacturing, preferred
• Fast learner, ability to adapt to new processes and technologies, and evolving environments
• Excellent written and verbal communication skills
• Proven ability to thrive in a fluid, fast-paced and ever changing environment

Skills

• GRIT – a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Pay

$66,000 - $89,000