Technical Solutions Specialist
About the role
As a Technical Solutions Specialist, you will serve as the link between our customers, Engineering, Inside Sales, and Parts teams. You will help identify customer needs, validate spare parts, answer technical questions, and ensure accurate technical information is provided throughout the proposal and order execution process. This role is ideal for someone who enjoys problem solving, working with technical documentation, and supporting customers. While experience in the cement industry is beneficial, it is not required.
Responsibilities
- Provide technical product support to Parts and Inside Sales teams
- Identify and validate spare parts based on customer requirements and technical documentation
- Collaborate with Engineering, Parts, and Sales teams to support customer requests
- Ensure accurate documentation and timely communication throughout the inquiry process
- Troubleshoot technical issues and support non-conformance investigations and claims
- Prepare technical specifications and supporting documentation when required
- Serve as a technical resource for both customers and internal stakeholders
Requirements
- Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or similar technical background
- Experience working with industrial equipment, manufacturing, product support, engineering support, maintenance, or related environments
- Ability to understand technical drawings, specifications, and documentation
- Strong problem-solving and troubleshooting skills
- Self-motivated with the ability to work independently
- Strong communication and customer service skills
- Willingness to learn new products, systems, and technologies
- Experience supporting spare parts, industrial equipment, hydraulics, or heavy industry is a plus
Qualifications
Your qualifications should align with the following criteria:
- Education: Bachelor's degree in Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or a related field
- Experience: Minimum 2 years of relevant experience in technical support, engineering, or related fields
- Technical Skills: Proficiency in using technical documentation, understanding technical drawings, and troubleshooting
- Soft Skills: Excellent communication and customer service skills, self-motivation, and willingness to learn new products and technologies
Skills
- Technical Documentation
- Problem Solving
- Customer Service
- Technical Support
- Technical Writing
Benefits
- Global network of supportive colleagues and growth opportunities
- Competitive benefits package including health, dental, disability, life, and voluntary insurance options
- Time to recharge through PTO, plus 10 annual holidays, and parental leave
- Retail retirement preparation with a 401(k) and company matching
- Annual bonus for Professional Engineering licenses
- Employee Assistance Program
Pay
Compensation is commensurate with experience and qualifications.
Schedule
The schedule is flexible and can be adjusted to accommodate your needs.
Equal Opportunity Employer
Fuller Technologies is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from all backgrounds and perspectives.
For more information, please visit www.fuller-technologies.com.