Technical Solutions Specialist

About the role

We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal partners, helping identify technology solutions that meet customer business needs while driving revenue growth through consultative selling.

Responsibilities

• Serve as a trusted advisor to reseller and internal partners, understanding customer requirements, business objectives, budget, and project timelines.
• Identify and recommend technology solutions that align with customer needs.
• Build comprehensive solutions by incorporating appropriate products, services, support offerings, warranties, maintenance plans, and adjacent technologies.
• Proactively identify cross-sell and upsell opportunities to maximize customer value and business growth.
• Provide timely and professional support through phone, email, online chat, and scheduled virtual meetings.
• Serve as a trusted point of contact throughout the sales process.
• Build strong relationships with partners through excellent service and solution expertise.
• Maintain accurate records of customer interactions and opportunity details.
• Consistently achieve productivity, engagement, and sales-related performance metrics.
• Gather key opportunity details, including: Budget, End-user information, Business requirements, Decision-making process, Expected close date, Collaborate with internal teams to ensure a seamless customer experience.

Qualifications

• High School Diploma or equivalent.
• 3+ years of professional work experience OR 2+ years of experience in a sales, technology, customer support, or solutions-focused role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and related business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer service skills.
• Ability to work both independently and collaboratively within a team environment.

Preferred

• Associate degree or higher.
• Previous experience selling or supporting technology products and solutions.
• Experience with consultative sales, account management, inside sales, or technical support.
• Knowledge of IT hardware, software, cloud solutions, networking, or related technologies.