Technical Solution Specialist

About the role

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Responsibilities

• Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components.
• Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution.
• Maintain and enhance Horizon environments across multiple platforms: vSphere / vCenter, AWS Workspaces Core, Microsoft Azure, Nutanix, and emerging platforms (e.g., OpenShift, OpenStack as applicable).
• Manage and support key Horizon components including: Horizon Universal Console, Unified Access Gateway (UAG), App Volumes, RDSH environments, ThinApp, Administer and troubleshoot Workspace ONE components, including: UEM / Device Management, Access and Identity services, Hub Services and Connectors, Mobile Threat Defense integrations.
• Oversee gold image lifecycle management (creation, maintenance, optimization, and versioning).
• Manage application packaging and delivery across lab environments.
• Maintain identity and directory integrations, including Active Directory and Microsoft Entra ID.
• Administer cloud infrastructure and services via Azure Portal and other cloud platforms.
• Support and maintain networking configurations, including load balancing, routing, and security components such as F5, NSX, and firewalls.
• Monitor lab health and respond to operational alerts and patching workflows (e.g., ticket-driven updates).
• Ensure lab environments remain stable, current, and aligned with latest product releases and architectures.
• Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders.
• Partner with Engineering, Product, and Field teams to validate new features, integrations, and architectures in the lab.
• Continuously identify opportunities to expand, automate, and improve lab capabilities to increase efficiency and scalability.

Requirements

• 5+ years of experience in VDI, endpoint management, or enterprise infrastructure environments.
• Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components.
• Experience managing vSphere / vCenter environments and virtualization infrastructure.
• Familiarity with multi-cloud environments, especially Microsoft Azure and/or AWS.
• Practical experience with Workspace ONE (UEM, Access, Identity) or similar endpoint management platforms.
• Knowledge of identity systems, including Active Directory and Microsoft Entra ID.
• Experience with application lifecycle management, including packaging and delivery.
• Understanding of networking fundamentals, including load balancing, firewalls, and secure access.
• Proven ability to perform system patching, upgrades, and lifecycle management.
• Strong troubleshooting skills across infrastructure, platform, and application layers.
• Ability to work independently while collaborating across teams.
• Proven ability to communicate effectively and solve problems proactively.

Qualifications

• Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Skills

• Hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components.
• Experience managing vSphere / vCenter environments and virtualization infrastructure.
• Familiarity with multi-cloud environments, especially Microsoft Azure and/or AWS.
• Practical experience with Workspace ONE (UEM, Access, Identity) or similar endpoint management platforms.
• Knowledge of identity systems, including Active Directory and Microsoft Entra ID.
• Experience with application lifecycle management, including packaging and delivery.
• Understanding of networking fundamentals, including load balancing, firewalls, and secure access.
• Proven ability to perform system patching, upgrades, and lifecycle management.
• Strong troubleshooting skills across infrastructure, platform, and application layers.
• Ability to work independently while collaborating across teams.

Benefits

Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Pay

The typical base salary for this role is between USD $148,000 – $200,000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors.

Schedule

This role is remote and travel expectations are none.