Technical Service Engineer - Application Development (Digital Printing Specialist)

About the role

This customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities. The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption. This position requires significant travel and the ability to independently support customers on-site globally.

Responsibilities

• Participate in the market implementation of new applications, product launches, and distributor training.
• Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).
• Own resolution of customer complaints, product performance issues, and process-related concerns.
• On-site customer support for product adoption, equipment conversions, DTF system optimization.
• Participate in performance validation of DTF inks, films, powders, and related consumables.
• Carry-out external Beta test programs.
• Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.
• Support commercialization planning and application activities.
• Identify customer-specific technical requirements including: Ink performance, Color gamut, White opacity, Wash durability, Print speed, Printer compatibility, Compliance requirements.
• Develop Information Bulletins (PIBs), Printing recommendations, Application guides, Color management documentation, Training materials, Distributor technical support materials.
• Support investigation and resolution of: Print quality issues, Ink settling concerns, Film release issues, Powder adhesion issues, Color consistency issues, Printhead clogging concerns, Equipment compatibility issues.
• Required Travel: 70-80% domestic and international travel, including customer visits, distributor support, product evaluations, technical troubleshooting, trade shows, Beta testing activities, training programs, product launch support.

Qualifications

• Education Required: Bachelor's degree or equivalent in field experience.
• Experience Required: Minimum 3 years of relevant technical experience.
• Experience supporting industrial customers in a technical or applications role.
• Hands-on experience operating digital printing systems.
• Experience with DTF or related digital textile printing technologies.
• Preferred DTF production troubleshooting experience.
• Experience with textile inks, films, and powders.
• Color management, ICC profiling, and workflow optimization experience.
• Experience with RIP software and digital print workflows.