Digital Printing Applications & Field Service Engineer

About the role

The company is launching a new industrial digital printing equipment division and seeks a technically strong Digital Printing Applications & Field Service Engineer. The selected individual will serve as the company’s primary digital printing expert and help build the technical foundation for this new division.

Technologies

• Rotary UV digital printing systems
• High-throw UV flatbed digital printing systems
• High-speed single-pass UV digital printing systems

Training

Initial training includes approximately two weeks of factory training in China covering rotary and high-throw digital printing platforms. Additional international training may be required as new technologies are introduced. The company will cover approved business travel expenses associated with required factory training.

Responsibilities

Digital Printing Applications

• Evaluate customer samples submitted for digital printing feasibility.
• Determine appropriate machine settings for different products and applications.
• Assess print quality, adhesion, coverage, curing, and production feasibility.
• Develop print settings and processes for new applications.
• Work with pretreatment, primers, white ink, varnish, and other digital printing variables.
• Recommend the appropriate digital printing platform for customer applications.
• Document successful applications for use in demonstrations and installations.

Equipment Installation & Commissioning

• Travel to customer facilities to install industrial digital printing equipment.
• Perform machine setup and commissioning.
• Level, calibrate, test, and configure equipment.
• Verify proper machine operation and perform print testing before customer acceptance.
• Troubleshoot mechanical, electrical, software, ink-delivery, curing, and print-quality issues.
• Complete installation documentation.

Customer Training

• Train customer personnel on equipment operation, startup and shutdown procedures, print preparation, print settings, routine maintenance, printhead maintenance, ink-system maintenance, troubleshooting, UV curing, pretreatment and adhesion, and proper cleaning procedures.
• Explain technical concepts clearly to operators, engineers, maintenance personnel, and management.

Field Service & Technical Support

• Provide on-site and remote technical support.
• Diagnose equipment problems via phone, video, or on-site visits.
• Perform mechanical, electrical, software, printhead, and ink-delivery system troubleshooting.
• Conduct preventative maintenance and replace machine components.
• Work directly with overseas equipment manufacturers on advanced technical issues.

Requirements

• Willingness and ability to travel internationally; a valid passport or the ability to obtain one is required.

Preferred Background

• Experience with Adobe Illustrator, Photoshop, RIP software, or digital prepress.
• Experience with Toshiba, Ricoh, Epson, Kyocera, or similar industrial inkjet technology.

Ideal Candidates

Ideal candidates may come from backgrounds involving:

• Industrial digital printing
• UV inkjet printing
• Wide-format printing
• Industrial automation
• CNC equipment
• Robotics
• Packaging machinery
• Decorating equipment
• Printing equipment
• Industrial field service
• Manufacturing equipment
• Electro-mechanical equipment

Most importantly, the company seeks someone who wants to become the expert, not simply complete assigned service calls.

Travel

• Regular travel is required, averaging approximately 30–50% (actual travel will vary based on equipment sales and installation schedules).
• Travel may include customer installations, customer service, equipment demonstrations, factory training, supplier visits, and technical meetings.
• International travel will be required.

Physical Requirements

• Comfort working around industrial machinery.
• Ability to stand for extended periods.
• Proficiency using hand and power tools.
• Ability to work inside and around machinery, including bending, reaching, and performing mechanical adjustments.
• Capacity to lift approximately 50 pounds when required.