Technical Service Engineer

Job Summary

Mitsubishi Performance Polymers Division seeks a Technical Service Engineer to provide technical process support and bridge the gap between application development and product development functions. This is a Remote role based out of Commerce, MI, with up to 50% travel across North America, including Mexico.

What You’ll Do

• Provide technical guidance and troubleshooting support to automotive OEMs, Tier suppliers and other key non-automotive accounts supporting MCG product portfolio.
• Collaborate with customers to identify material requirements and recommend suitable polymer solutions.
• Aid in the design and validation of polymer applications for automotive systems (e.g., under-the-hood, interior, exterior, and electrical components) as well as consumer, BICE or medical applications.
• Support product trials, molding evaluations, secondary operations and performance testing.
• Analyze failure modes and propose corrective actions, design improvements or alternative materials.
• Work closely with R&D and manufacturing teams to tailor products for specific automotive requirements and support resin approval and specification activities as required.
• Develop and deliver technical presentations, literature, datasheets, and training materials.
• Maintain accurate records of customer interactions, process documentation, test results, and application notes.
• Partner with Sales, Marketing, and Product Management to align technical solutions with business goals.
• Support ADE functions in regard to design reviews, part optimization, tool design, and mold flow analysis to ensure manufacturability and performance.
• Monitor industry trends and regulatory changes impacting automotive polymers.
• Champion safety standards and regulatory compliance, both internally and at customer sites.

What You Bring

• Your background demonstrates both technical expertise and a passion for collaboration.
• You’re just as comfortable on the plant floor as you are in front of a customer, translating complex material science into actionable solutions.
• Minimum Qualifications: Bachelor’s degree (highly preferred) in Polymer Science, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field. 3+ years of experience in technical service, application development, or product engineering within the polymer or automotive industry (required with degree). In lieu of a degree, 10+ years of directly relevant experience in polymer materials, processing, or application development is required.
• Willingness to travel up to 50% to customer locations, technical centers, and conferences across North America.
• Working knowledge of CAD files, STEP models, mold flow, warpage, and shrinkage analysis.
• Strong understanding of plastic part design, processing techniques (injection molding, blow molding, extrusion), and resin performance characteristics in order to support customer activities.
• Customer oriented and focused. Capability in communicating position with suggestions for changes and improvements and getting others to adopt them in difficult and challenging situations.
• Familiarity with OEM and Tier 1/2 supplier standards and specifications, with ability to support new product approval activities.
• Facilitate proactive technical visits to customer facilities to maintain strong relationships with factory leadership.
• Respond to customer concerns or complaints, providing technical assistance in the field or virtually to support timely resolution.
• Excellent communication skills required for the following areas: verbal, technical writing, presenting, creating call reports, detailing/initiation of instructions, and effective communication of product guidelines for use of our PPD resin portfolio.
• Experience managing multi-phase customer projects from concept through commercialization; with coordination, setting priorities and time management skills to keep them on track and meet internal/external goals.

Salary Range

The salary range for this position is $88,000-$110,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Benefits

Competitive Benefits include Employee Assistance Programs, Curated Self-Paced Learning & Development Programs for all Employees.