Technical Service Engineer
About the role
Drew Marine is a global leader providing technical solutions and services to the marine industry with a comprehensive line of advanced marine chemicals and equipment. Supported by a worldwide network of service engineers and a global supply chain delivering to more than one thousand ports, we offer a portfolio of products and services including Water Treatment, Fuel Treatment, Maintenance Cleaners, Welding & Refrigeration, Engineered Systems & Products, Onboard Test Kits, and Analytical Services.
The Service Engineer I is responsible for providing ocean-going vessels with on-site and remote technical assistance regarding water and chemical treatment asset protection program adherence, energy management programs, cleaning solutions, welding, refrigeration, and sealing products, as well as installation services and repair of equipment. The role involves investigating and approving the operational quality of onboard programs, processes, and system equipment, and instructing vessel crew in their operation and maintenance. The Service Engineer I serves as the company liaison with customers on administrative and technical matters for assigned projects and must reside in the Houston, TX area.
Responsibilities
- Analyze current application of Drew Marine programs and products onboard vessels
- Evaluate consistency of Water Treatment and Energy Management programs through on-site sample analysis and observation
- Collaborate with Chief Engineers and marine officers about the full scope and application of Drew Marine product line
- Provide solutions for increased efficacy of Drew Marine products and identify potential vessel needs
- Supervise, whenever necessary, inspections, chemical cleanings, and installation and repair of Drew Marine equipment
- Provide training to the crew
- Maintain vessel information files through the use of service/technical assistance reports and conceptualize information toward achieving actionable knowledge
- Visit accounts with Account Executives and Area Manager to better understand client needs and key contacts
- Perform other tasks and projects as assigned from time to time
Requirements
- Must reside in the Houston, Texas area
- Relevant Bachelor’s degree with 3-5 years’ experience, or 5-8 years of related experience, in a technical role in the Marine or Chemical industry
- Strong interpersonal skills when working with colleagues and international maritime clients
- Strong communication skills, both verbal and written
- Strong technical knowledge and experience
- Flexible and motivated work ethic, with a desire to serve the needs of clients
- Commitment to safe working practices and environmental stewardship
- Understanding of maritime regulations (a plus)
- Ability to secure a Transportation Workers Identification Credential (TWIC) card
Qualifications
- Bachelor’s degree or equivalent in Marine, Chemical, or Mechanical Engineering, or 5-8 years of related experience in a technical role in the Marine or Chemical industry
Working Conditions
Position may be exposed to harsh industrial and external elements such as heat, vibration, noise, and weather when onboard vessels and at ports. Must be able to navigate the structures and obstacles commonly found on ocean-going vessels, such as vertical stairs, gangways, and narrow passages, and maintain safety awareness around operating machinery and moving objects. Position requires travel approximately 25%.