Technical Publications Writer

About the role

CLARK Material Handling Company, a global leader in the forklift and material handling industry, has an opening for a Technical Publications Writer who researches, develops, and produces technical information to support CLARK products. This role creates Operator Manuals, Service and Repair Manuals, Technical Information Bulletins, and Service Bulletins in various formats to meet customer, dealer, and company needs.

Responsibilities

• Research and gather illustrations, data, and information related to CLARK products and their components to develop each publication
• Use various sources such as engineering bills of materials, online parts catalogs, engineering change orders, customer engineering requests, and CAD systems
• Reuse information and content from previously created documents and vendor materials
• Assemble and disassemble forklifts and their components to understand parts, processes, and functions
• Operate various forklift types to directly observe and document their functions
• Edit and rewrite vendor-supplied content into CLARK’s format and style
• Develop technical illustrations using CAD software and other tools
• Review and publish documents, incorporating feedback and revisions as necessary
• Prioritize and schedule work to ensure on-time completion of publication projects
• Maintain and expand knowledge of CLARK product mechanics and stay current on trends and tools in technical writing and information design
• Collaborate with CLARK affiliates in Korea, Vietnam, and Europe

Additional Functions

• Participate in ongoing training and professional development programs
• Travel domestically as needed to gather product information or support publication work
• Support the LMS team with content creation and editing
• Work independently and manage projects from initiation through completion
• Demonstrate strong organizational skills and consistent attention to detail
• Edit and improve documentation produced by affiliate teams in Germany, South Korea, and Vietnam

Qualifications

• Minimum of Associate’s degree in engineering or a related technical field; Bachelor's degree in Technical Communication, English, Engineering, or a related field is preferred
• 2-3+ years of experience in technical writing, technical illustration, or a related field, ideally in a manufacturing, industrial equipment, or automotive environment
• Strong mechanical aptitude and genuine interest in how CLARK products function
• Excellent communication skills to interact with customers, dealers, internal, and global affiliates
• Proficient with Microsoft Office, desktop publishing software, illustration software, and CAD
• Ability to read and interpret technical drawings and schematics
• Must be authorized to work in the United States indefinitely and without sponsorship

Environmental/Physical Conditions

This role works primarily in an office environment, with approximately 70% of time spent at a computer creating service-related support documents and entering or retrieving information in enterprise systems. The position may require local and/or international travel. Gathering technical information often requires close visual examination of truck components, including observing how parts are assembled or how assembly and disassembly processes are performed.