Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

Achieve Your Potential

We are seeking a Technical Customer Support Engineer Tier II to join our Support team. This role involves assisting with the installation, configuration, and calibration of our products, providing real-time technical support to Field Service Engineers and Field Support Technicians, and ensuring product stability, reliability, and exceptional customer experience.

What You'll Be Doing

• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations to ensure proper setup and operation
• Troubleshoot and resolve customer technical issues related to machine performance and software
• Maintain and update systems to ensure continuous product functionality
• Prepare detailed documentation and reports on installation and calibration activities
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
• Ensure effective incident management by tracking and resolving technical issues promptly

Requirements

• 3+ years of experience in Tier II support, systems administration, or QA engineering
• Bachelor’s degree in Computer Science or a related field
• Proficiency with Linux, Docker, and Kubernetes
• Strong troubleshooting skills across hardware and software domains
• Hands-on experience with hardware setup, installation, and calibration
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
• Experience with cloud platforms like AWS, Azure, or GCP
• Experience with deployment and automation tools such as Terraform and Helm

What We Offer

• Competitive Medical, Dental, Vision
• Company 401k Match
• 20 PTO days, Company paid holidays
• Career growth as we scale across the US

Why UVeye?

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships