Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
Achieve Global Impact
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Join Our Support Team
We are currently seeking a Technical Customer Support Engineer Tier II to join our Support team. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Maintain and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
Requirements
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Experience with cloud platforms like AWS, Azure, or GCP
- Experience with deployment and automation tools such as Terraform and Helm
What You'll Bring
- Team-oriented with a customer-first mindset
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
- Willingness to work on second shift - hours 2:00 pm - 10:00 pm PST
Benefits
- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days, Company paid holidays
- Career growth as we scale across the US
Compensation
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43.
About UVeye
Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Dive into a career where your innovations can drive global impact, enhancing automotive safety and reliability.
Grow alongside us as we scale across the US, participating in groundbreaking advancements and strategic industry partnerships.
To learn more about the employee experience, check out our Life at UVeye page.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.