Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

Achieve Global Impact

We are on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. Our advanced AI-centric technology represents the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.

Join Our Support Team

We are seeking a Technical Customer Support Engineer Tier II to join our Support team. You will be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products while serving as a key problem-solver for our customers and internal teams.

• Provide real-time technical support to our Field Service Engineers and Field Support Technicians, ensuring product stability, reliability, and exceptional customer experience.
• Assist in the installation, configuration, and calibration of UVeye products for clients.
• Troubleshoot and resolve customer technical issues related to machine performance and software.
• Maintain and update systems to ensure continuous product functionality.
• Prepare detailed documentation and reports on installation and calibration activities.
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting.
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site.
• Manage and resolve technical issues promptly.

Requirements

• 3+ years of experience in Tier II support, systems administration, or QA engineering.
• Bachelor’s degree in Computer Science or a related field.
• Proficiency with Linux, Docker, and Kubernetes.
• Strong troubleshooting skills across hardware and software domains.
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP).
• Hands-on experience with hardware setup, installation, and calibration.
• Experience with cloud platforms like AWS, Azure, or GCP.
• Familiarity with networking equipment (switches, routers, firewalls, load balancers).
• Comfortable using tools like Zendesk, JIRA, and Confluence.
• Able to work independently and manage multiple priorities under pressure.
• Willingness to work on second shift - hours 2:00 pm - 10:00 pm PST.

What You'll Bring

• Experience working in startup environments.
• Proficiency in scripting (Bash, Python).
• Experience with deployment and automation tools such as Terraform and Helm.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation

The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43.

About UVeye

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.