Technical Support Engineer - 2nd Shift
Futurex · Bulverde, TX · 2 mo ago
HybridEngineeringFull-time
Responsibilities
- Provide ongoing technical support and guidance to Futurex's global customer base from 4:00 pm - 1:00 am CT
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
- Train customers on the Futurex product line and data security best practices
- Help develop customer IT environments and provide project management services for custom initiatives
- Write and maintain technical documentation released to the public
- Understand industry-specific APIs and protocols used when interfacing with external systems
Requirements
- 3-5 years experience in a related IT field
- Bachelor's degree in cybersecurity, or a technical and/or business related major
- Broad information technology background
- Strong communication skills
- Strong problem-solving skills
- Flexibility to assist in several different departments of the company
- Strongly Preferred: Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Experience with multiple architectures and platforms
- Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
- Experience with technical support, sales, or quality assurance
Benefits
- Competitive compensation and opportunities for advancement
- Opportunity to travel to worldwide destinations
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Complimentary gym membership on Bulverde campus
- Retail plan with employer contribution match
- Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals