Application Support Engineer- Second Shift

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Monitor application and platform health, proactively identifying and resolving reliability risks.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities for critical production issues.
• Drive preventative actions and service improvements to reduce recurring incidents and improve system stability.
• Assess business impact and coordinate resolution efforts across technology and business teams.
• Ensure application availability, performance, and resiliency across production environments.
• Execute application recovery, failover, restart, and availability management procedures.
• Support critical processing schedules and operational commitments.
• Maintain and update support runbooks, knowledge articles, SOPs, and troubleshooting guides.
• Establish escalation paths and SME contact information.
• Support application releases, vendor upgrades, and production deployments.
• Validate implementation readiness and ensure successful deployment outcomes.
• Partner with development teams to improve release quality and operational readiness.
• Execute and support disaster recovery (DR) testing, recovery procedures, and resilience exercises.
• Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Enhance monitoring, observability, alerting, and support tooling.
• Drive continuous improvement initiatives using SRE and operational best practices.
• Partner with Application Development, Infrastructure, Database, Cloud, Security, and Product teams to ensure service reliability.
• Serve as a key stakeholder during major incidents, change events, and operational reviews.
• Build strong relationships across global teams to drive operational excellence and service improvements.
• Support audits, control testing, and evidence collection activities.
• Maintain strong control practices that support DTCC's operational resilience objectives.
• Collaborate with stakeholders to drive operational excellence and service improvements.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 4 years of software engineering experience developing enterprise applications
• Experience supporting distributed systems and enterprise-scale applications
• Experience with AWS or cloud-based environments
• Understanding of messaging systems, middleware, networking, or integration platforms (IBM MQ, Kafka, IIB, or similar)
• Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift
• Scripting or programming experience using Python or similar languages
• Knowledge of financial services, securities processing, or capital markets environments
• Strong problem-solving skills with a focus on operational excellence, automation, and continuous improvement

Qualifications

• Experience with Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention
• Understanding of financial services, securities processing, or capital markets environments
• Strong problem-solving skills with a focus on operational excellence, automation, and continuous improvement

Skills

• Java/J2EE
• Oracle, SQL, DB2
• IBM MQ, Kafka
• Splunk, Grafana, AutoSys
• ServiceNow and ITIL processes
• Linux/Unix
• AWS or cloud-based environments

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

Pay

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

Schedule

Second Shift (EST)- Monday – Friday 3:00 PM – 11:00 PM EST