Application Support Engineer (2pm-10pm CST Shift)

The Impact You Will Have

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.

Primary Responsibilities

• Support DTCC applications by providing monitoring, application, and system support for DTCC’s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and critical issue.
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Support for organizational change and execution of DTCC’s production application services
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success

• Knowledge on application support – basic programming skills, log reading and analysis
• Distributed Application troubleshooting and Support skills.
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Strong problem-solving skills with the ability to think creatively.
• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Schedule

This will be a 2pm-10pm CST Shift role.

Workplace

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).