Principal Application Support Engineer / SRE Lead (2nd Shift)

About the role

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Responsibilities

• Lead resolution of critical production incidents and complex platform issues.
• Serve as the senior technical escalation point and drive root cause analysis (RCA) and long-term corrective actions.
• Provide leadership visibility into service health, risks, and incident mitigation strategies.
• Drive application availability, performance, and operational readiness across mission-critical platforms.
• Lead disaster recovery (DR), business continuity, and resiliency testing initiatives.
• Establish operational standards, monitoring strategies, and service-level compliance.
• Champion automation, observability, and self-healing capabilities to improve reliability and reduce operational effort.
• Drive continuous improvement across incident management, monitoring, and platform operations.
• Partner with engineering teams to modernize support practices and operational tooling.
• Mentor engineers and promote best practices in reliability, troubleshooting, and operational excellence.
• Partner with Development, Infrastructure, Cloud, Security, Product, and Vendor teams to improve service reliability and customer experience.
• Lead cross-functional initiatives that strengthen platform stability, scalability, and operational maturity.
• Ensure compliance with operational controls, ITIL processes, audit requirements, and regulatory standards.
• Proactively identify operational risks and drive mitigation strategies.
• Maintain operational documentation, recovery procedures, and knowledge assets to support audit readiness and business resiliency.

Qualifications

• Bachelor’s degree preferred or equivalent practical experience
• 8-10 years of experience supporting enterprise applications in complex production environments
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention
• Experience supporting enterprise-scale, distributed applications in production environments
• Experience with cloud technologies and modern infrastructure platforms
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar)
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker
• Strong troubleshooting, analytical, and problem-solving skills

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay and Schedule

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
• Second Shift (EST) Monday – Friday 3:00 PM – 11:00 PM EST

Talents Needed for Success

• Core Technologies: Java/J2EE, Oracle, SQL, DB2, IBM MQ, Kafka, Splunk, Grafana, AutoSys, ServiceNow, ITIL, Linux/Unix, AWS
• Required Experience: Strong understanding of SRE principles, experience supporting enterprise-scale, distributed applications in production environments, experience with cloud technologies and modern infrastructure platforms, understanding of messaging systems, middleware, and integration technologies, exposure to container platforms such as OpenShift, Kubernetes, or Docker, strong troubleshooting, analytical, and problem-solving skills
• Preferred Skills: Kafka and event-driven architecture experience, mainframe exposure (JCL, batch processing, job monitoring), Python or other scripting languages, Financial Services, Capital Markets, or Securities Processing experience, AI-driven automation or operational efficiency initiatives, Enterprise integration and distributed processing platforms