Technical Services Engineer, 2nd Shift

About the role

MongoDB Technical Services Engineers provide expert advice and solutions to customers facing complex MongoDB issues. They are experts in the MongoDB ecosystem, including Atlas and Cloud Manager.

Responsibilities

• Provide technical guidance and solutions to customers.
• Work with product management and development teams to address customer needs.
• Contribute to internal projects, including support tool development.
• Mentor and train new team members.
• Handle technical escalations independently.

Requirements

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
• Experience building and maintaining complex mission-critical production database systems.
• Basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
• Experience analyzing issues holistically, from the application tier through the database, down to the storage.
• Genuine desire to help people.
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Willingness and ability to rapidly learn a wide variety of new technical skills.
• Willingness and ability to collaborate with team members.

Qualifications

• US Citizenship.
• Experience managing large scale databases (e.g. RDBMS, NoSQL).
• Experience with authentication systems such as LDAP, Kerberos, AD.
• Experience using or managing MongoDB.
• Experience using distributed version control systems, and in particular git.
• Experience using any cloud services stack such as AWS, Azure or GCP.
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Skills

• Technical problem-solving skills.
• Customer service skills.
• Teamwork and collaboration.
• Passion for technology and learning.

Benefits

Flexible working arrangements, including hybrid and remote options. Full-time coverage on Wednesdays to Sundays with Saturday and Sunday being fully online workdays. Additional coverage may be required during special events. Comprehensive benefits package including equity, stock purchase program, paid time off, parental leave, mental health counseling, and health benefits.

Pay

The base salary range for this role is $90,000—$176,000 USD.

Schedule

Second Shift: 12pm-9pm PST.