Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
Achieve Global Vehicle Safety
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
Technical Customer Support Engineer Tier II
Assist in the installation, configuration, and calibration of UVeye products for clients
Provide on-site technical support during product installations to ensure proper setup and operation
Troubleshoot and resolve customer technical issues related to machine performance and software
Monitor, maintain, and update systems to ensure continuous product functionality
Prepare detailed documentation and reports on installation and calibration activities
Act as a technical point of contact for clients during installation, calibration, and troubleshooting
Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
Ensure effective incident management by tracking and resolving technical issues promptly
Requirements
3+ years of experience in Tier II support, systems administration, or QA engineering
Bachelor’s degree in Computer Science or a related field
Proficiency with Linux, Docker, and Kubernetes
Strong troubleshooting skills across hardware and software domains
Hands-on experience with hardware setup, installation, and calibration
Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
Experience with cloud platforms like AWS, Azure, or GCP
Familiarity with networking equipment (switches, routers, firewalls, load balancers)
Comfortable using tools like Zendesk, JIRA, and Confluence
Able to work independently and manage multiple priorities under pressure
Willingness to work on second shift - hours 2:00 pm - 10:00 pm PST
Why UVeye?
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
Benefits
Competitive Medical, Dental, Vision
Company 401k Match
20 PTO days, Company paid holidays
Career growth as we scale across the US
Compensation
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43.