Technical Analyst II

Hourly Wage Estimate: $27.69 - $43.84 / hour Learn More About The Benefits Offered For This Job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Technical Analyst II today with HCA HealthONE Rose. Job Summary And Qualifications 3 years experience Required Years of Experience The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software productsResponds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility usersAnalyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as neededLogs and tracks problems; reviews problem tracking databasesMentors, trains and supports entry-level technical analystsPerforms facility-based moves, adds, and changes (MACs), as neededMaintains documentation for each incident or request, and escalates complex problems to the next level of support per documented proceduresProvides 24x7 on-call support based on division IT staff rotation, and carries a pager as warrantedAids and trains users on division and facility technologyPerforms preventative maintenanceRecommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and softwareEffectively works with customers, Service Desk and Technical Services personnelParticipates in meetings, committees and continuing education to improve individual, departmental and organizational performanceAdheres to and supports HCA IT&S standards, policies and proceduresMaintains and protects confidentiality with regard to all aspects of patient care and employee informationAdheres to Code of Conduct and Mission & Value Statement Knowledge, Skills & Abilities Manages and prioritizes workloadDemonstrates ability to multi-task; Possesses strong analytical skillsDemonstrates a customer orientation; strength in analytical, math, and reasoning skillsEffectively communicates verbally and in writingPossesses proficiency in MS Office applicationsMust be able to drive to assigned sites to complete work Education & Experience Bachelor’s degree in information systems or healthcare related field is preferred Must have three years IT experienceBasic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certificationValid state drivers license and proof of auto insurance, if applicable. 50% Travel Required Benefits HCA HealthONE Rose, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn More About Employee Benefits Note: Eligibility for benefits may vary by location. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.