Technical Analyst II

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. They also mentor, support, and train entry-level Technical Analysts.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems
• Analyzes and provides hands-on support for moderate to complex inquiries
• Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Mentors, trains and supports entry-level technical analysts
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement

Knowledge, Skills & Abilities:

• Manages and prioritizes workload
• Demonstrates ability to multi-task
• Possesses strong analytical skills
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications

Qualifications:

• Bachelor’s degree in information systems or healthcare related field is preferred
• Must have 3 years IT experience
• Valid driver’s license required. Occasional Local Travel Required

Benefits:

IT&S - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note: Eligibility for benefits may vary by location.