Technical Analyst II

Job Summary

The Technical Analyst II implements and supports facility and division desktop equipment, responds to end user desktop incidents and requests, mentors, supports and trains entry-level Technical Analysts, and participates in 24x7 on-call support.

Qualifications

• Three years IT experience
• Basic certification in A+ and Microsoft desktop product support (education and/or experience may be substituted)
• Bachelor’s degree in information systems or healthcare related field preferred
• Valid state drivers license and proof of auto insurance, if applicable

Duties

• Installs and repairs facility and division IT&S equipment and software
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems
• Analyzes and provides hands-on support for moderate to complex inquiries
• Mentors, trains and supports entry-level technical analysts
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support
• Performs facility-based moves, adds, and changes (MACs)
• Provides 24x7 on-call support based on division IT staff rotation
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Knowledge, Skills & Abilities

• Manages and prioritizes workload
• Demonstrates ability to multi-task
• Possesses strong analytical skills
• Demonstrates a customer orientation
• Strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Possesses proficiency in MS Office applications

Benefits

Research Medical Center offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional Information

We are reviewing applications for our Technical Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!