Technical Analyst II

About the role

The Field Technician serves as the primary on-site IT support for practice locations, ensuring seamless hardware, software, networking, and clinical technology operations. They travel between sites to provide hands-on assistance, respond to technical issues, and support system updates. When not traveling, they assist remotely via the service desk, resolving tickets and escalating complex problems.

Responsibilities

• Travel to practice sites to deliver immediate IT support.
• Respond swiftly to technical emergencies, minimizing disruptions.
• Support end-users by resolving hardware, software, and network issues.
• Collaborate with technical teams and vendors on complex problems.
• Maintain documentation and track issues using ServiceNow & ITGlue.
• Follow established protocols and contribute to process improvements.
• Assist with troubleshooting and escalation procedures.

Qualifications

A Bachelor's degree in information systems or healthcare-related field is preferred.

Skills

• 3–5 years of recent IT experience, including service desk roles.
• Healthcare experience is a plus.
• Certifications like A+ and Microsoft are preferred; ITIL certification is a plus.
• Strong knowledge of hardware, software, networking, and troubleshooting.
• Experience with MS Servers, Active Directory, Microsoft 365, and Azure cloud.
• Excellent communication, critical thinking, and multitasking skills.
• Ability to work independently, prioritize tasks, and collaborate effectively.
• Attendance is essential to perform on-site duties effectively.