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Technical Account Manager (TAM), WWPS Partners Public Sector (ISV)

Amazon Web Services (AWS) · Herndon, VA · 2 days ago
ConsultingFull-time

About the role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box — making complex things easy and hard things possible, with no cloud experience required.

AWS Enterprise Support Technical Account Managers (TAM) support customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and "voice of the customer" to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM you will help craft and execute strategies to drive customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, Gen/AI, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. This position requires the ability to travel 10% or more as needed.

Job ID: A10586380

Responsibilities

  • Serve as the principal technical advisor and "voice of the customer" for Enterprise Support customers
  • Craft and execute strategies to drive customer adoption and use of AWS services (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, Gen/AI, and more)
  • Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
  • Proactively keep customers' AWS environments operationally healthy and performing at their best
  • Work with appropriate engineers and service teams to see support issues through to resolution
  • Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
  • Develop close relationships to understand customers' business/operational needs and technical challenges
  • Help customers achieve the greatest value from AWS

Qualifications

Basic Qualifications

  • Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner), or CCSP (Certified Cloud Security Professional), or Cloud+, or CSSLP (Certified Secure Software Lifecycle Professional)

Preferred Qualifications

  • Experience in internal enterprise or external customer-facing environment as a technical lead

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Benefits

Base salary range: $131,300 – $177,600 USD annually (Herndon, VA). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits

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