Technical Account Manager (TAM), WWPS Partners Public Sector (GDMC)

About the role

AWS Enterprise Support Technical Account Managers (TAMs) support our customers' innovative spirit across various AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more. TAMs work proactively to help customers adopt and use AWS services, providing technical guidance and advocating for their needs.

Responsibilities

• Work with engineers and service teams to resolve customer support issues.
• Proactively help customers craft and execute strategies for adopting AWS services.
• Represent AWS within customer environments and engage with senior leadership on incidents, trade-offs, support, and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Keep customers’ AWS environments operationally healthy.
• Build and maintain strong relationships with customers to understand their business and technical needs.

Requirements

The TAM role requires the ability to travel 10% or more as needed. It is not a direct technical support role but rather a technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.

Skills

Preferred qualifications include experience with AWS services or other cloud offerings, experience in internal or external customer-facing environments as a technical lead, and a Bachelor's degree.

Benefits

Includes comprehensive benefits such as medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, and 401(k) matching. Final compensation is determined based on experience, qualifications, and location.

Pay

Base salary range: $131,300.00 - $177,600.00 USD annually.

Schedule

Flexible work hours and arrangements are part of the company culture.