Sr. Technical Account Manager (TAM), WWPS Partners Public Sector (GDMC)

About the role

AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Work with appropriate engineers and service teams to see issues through to resolution.
• Proactively help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
• Understand your customers' business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Travel 10% or more as needed to support customers.

Qualifications

• 4+ years of technical team management experience
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Bachelor's degree in Computer Science, Math, or a related field
• Experience in technical team management
• Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Experience working with enterprise software companies