Technical Account Manager (TAM), WWPS Partners Public Sector (GDMC)

About the role

AWS Enterprise Support Technical Account Managers (TAMs) support our customers’ creative and transformative spirit of innovation across various AWS services. This role is not a direct support role but rather a technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
• Understand your customers’ business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Travel 10% or more as needed to support customers.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Bachelor's degree.