DirectJobHub
Jobs · Sales

Technical Account Manager (Remote US)

n8n · Florida, United States · 1 mo ago
RemoteRemoteSales$5.2/hrFull-time

About the role

Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed.

Responsibilities

  • OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
    • Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
    • Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
    • Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
  • DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
    • Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
    • Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
    • Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
  • MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
    • Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
    • Cross-functional responses with Support, Product, Engineering, and Customer Success teams.
    • Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
  • TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
    • Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
    • Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
    • Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
    • Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

Requirements

  • Must-haves
    • Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
    • Deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
    • Diagnosed performance, reliability, and scalability challenges in production environments.
    • Clear technical communication, able to translate complex technical topics into actionable recommendations for both technical and business stakeholders.
    • Confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
    • Cross-functional collaboration, worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
    • Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems.
  • Nice-to-haves
    • At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar.
    • Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
    • Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
    • Background working with open-source, developer-first, or technical platform products.
    • Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company.
    • Proactive and consultative in approach, with the ability to understand the business impact of technical issues, anticipate upcoming challenges, and stay organized across multiple customer priorities.

Why join us?

You’ll play a key role in shaping how our most strategic customers scale their automation infrastructure with confidence. You’ll be the technical owner for long-term top tier partnerships, working closely with customers and internal teams to improve platform health, reduce operational risk, and turn real-world customer insights into better product outcomes. You’ll join one of Europe’s fastest-growing startups at an exciting stage of growth, with the autonomy to build trusted relationships, influence how we deliver top tier support, and help define what exceptional technical success looks like for enterprise customers.

Similar jobs