Shift Manager (18Yrs +)

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication between shifts.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Maintain high standards of quality, service, and cleanliness.
• Ensure compliance with McDonald’s standards and policies.
• Communicate effectively with the next Shift Manager to prepare for the following shift.
• Meet and exceed targets set for the shift.
• Support Department goals by assisting with inventory management, daily maintenance, and crew training.
• Manage crew members, addressing any issues that arise.
• Ensure food safety protocols are followed.
• Oversee safety and security measures.
• Schedule staff to meet operational needs.
• Train new and existing employees.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• A flexible schedule to accommodate the demands of the job.
• Must be 18 years or older to qualify as a manager.

Qualifications

While not specified, candidates should possess strong interpersonal skills, effective communication abilities, and the ability to manage multiple tasks simultaneously. A high school diploma or equivalent is typically required, though previous managerial experience is preferred.

Skills

Essential skills include leadership, problem-solving, time management, and customer service. Proficiency in Microsoft Office applications and familiarity with restaurant operations software may be beneficial.

Benefits

The position offers competitive pay and a comprehensive benefits package, including:

• Education through Archways to Opportunity programs, including high school completion, college tuition assistance, and English classes as a second language.
• Medical, dental, and vision coverage.
• Short- and long-term disability, life, and accident insurance.
• Service awards.
• Employee Resource Connection for additional support and resources.

Pay

Details on pay are not specified in the job posting, but competitive compensation is offered based on experience and qualifications.

Schedule

The schedule is not detailed in the posting, but it is typical for managers to work rotating shifts, often including evenings, weekends, and holidays.